The City of Akron will be upgrading their metering systems that will result in many operational and cost savings benefits to the City as well as to the customer.
The City has contracted with Utility Metering Solutions (UMS) to complete the meter upgrades throughout the Akron water service area.
UMS will notify you via a USPS letter a week or two before starting work in your area. The letter will provide meter change out details including how to schedule an installation appointment.
All UMS employees will have an ID badge indicating their name and their employment with UMS and will be wearing gray shirt with UMS on the sleeve or on the front breast, or bright yellow t-shirts/jackets/vests with "UTILITY METERING SOLUTIONS" or "UMS" on the back. UMS employees will travel in vehicles that have a large "UMS" magnet on the side. All UMS employees have successfully completed a comprehensive background check.
Before the water meter is installed, your meter will be checked to verify that the water is presently not in use. There will be an interruption of your service of up to one hour during the meter change but after that your water service will be the same great service that you have come to expect.
For customers with their meters located outside the building, UMS will change the meter and place a notice/tag on the door. An appointment is not necessary and the customer does not need to be present.
For customers with their meters located inside the building, an appointment will need to be made. The work will be performed during normal working hours of M-F from 8:00AM to 5:00PM.